Supervisor Training Courses

The workplace is becoming an increasingly complex arena to "supervise". Significant human rights issues and claims of mental and/or physical disability and accommodation often complicate what appear to be straightforward "disciplinary" or "performance management" issues.

At the same time, claims of workplace harassment and bullying are on the rise. Supervisors are expected - indeed, legally required - to effectively manage staff in the face of these various issues. To complicate matters further, those who attempt to "actively" supervise, take on important workplace issues and engage in crucial "confrontations" with challenging staff often find themselves named as "respondents" in harassment and human rights complaints.

In order to assist supervisors and management in navigating the complexities of the workplace, it is essential to provide them with practical, comprehensive and legally defensible training tools. Through Management Matters, Marli Rusen provides supervisory training on the following topics:

• Is it Discrimination? Accurately Identifying and Addressing Human Rights Issues in the Workplace

• Managing Difficult Conversations with Employees: How to Retain Control while Maintaining Respect;

• The Importance of a "Record": How to Properly Document and Communicate Performance Issues;

• Conducting Lawful Workplace Investigations - Safety, Disciplinary or Otherwise: The Power is in the Process;

• Away again? Addressing Employee Absenteeism Effectively;

• "I can't work with him anymore": How to Performance Manage Conflict and Bullying out of the Workplace;

• How to Increase Safety and Reduce Costs: Exercising Due Diligence with Workers and Worksafe;

• Communication, Documentation and Escalation: Using Performance Management to Transform Mediocrity into Excellence;

• Use or Abuse? The Lawful Detection and Handling of Substance Abuse Issues in the Workplace.