Need Immediate Assistance with Workplace Conflict?

Has an employee accused you - or your company of harassment?  

Have you received a complaint from the Human Rights Tribunal?

Is your workplace morale at an all time low yet you are not certain why or what to do about it?

Have employees complained - anonymously or otherwise - that they are afraid of working with one of their co-workers?  Could this co-worker be suffering from mental illness or substance use?  Do you know what to do next?

These complicated workplace issues are time-consuming, anxiety-provoking and distracting for management and are at the root of many sleepless nights for front-line supervisors and managers.  

You know that something must be done - but what - and how?

While workplace conflict, bullying and human rights issues demand your "immediate attention", they must be resolved on a principled and objective basis.  The most costly decisions are those made in haste, rooted in an unfounded panic that something must be done "NOW".

If you are facing a critical issue right now, DO NOT:

1.    Rush to speak to the employee(s) involved in the absence of a structured process;
2.    Discuss this confidential issue with staff; or
3.    Make any immediate decision or judgment about the matter.

Instead, for every case of workplace conflict, you need to implement this four step process:
 

1.    Monitor the Workplace to Detect Potential Problems Early;

2.   Conduct a Fair and Objective Workplace Review/Investigation to Accurately Diagnose the Workplace Conflict;

3.    Implement a Lawful and Respectful Decision based upon this Inquiry; and

4.    Follow-Up with Employees to prevent recurrences and achieve long-term success in the resolution of workplace conflict.

Where to Start? The most effective first step to employ - for any workplace conflict - is to Ask Before You Act.  Many cost-effective organizations have learned to seek direction early on - from experts they trust - well before they make any decisions or embark on a particular course of action.

We encourage you to contact Marli Rusen of Management Matters to assist you with this process. Marli will help you build the "roadmap" for the four-step process set out above. One "early" discussion with Marli Rusen will help to ensure you start off on the right track and will assist you in solving your workplace conflicts in a lawful and cost effective manner.

It's never too late:  If you find yourself in the midst of solving a messy conflict that seems to be getting worse contact Marli.  Marli will review the workplace conflict with you and the steps you have taken to date. Marli will help you refine where you need to be - and suggest how best to get there.